FREQUENTLY ASKED QUESTIONS

Here are some of our most frequently asked questions, if what you’re looking for isn’t here, feel free to reach out to us via the button at the bottom of the page.

  • The best time to start planning your trip is 6-9 months before the trip starts, while confirmation of the program should ideally take place 3-4 months beforehand. Payments are due 14 days after the contract is issued (60% of the total ground cost) and 45 days before the group travels (40% of the total ground cost). Please get in touch if you need more flexibility and we will do our best to assist you.

  • Absolutely. We are happy to accept individual payments through our program portal using credit or debit cards (Visa, Mastercard, Maestro). However, there is a transaction fee connected to these payments (2.4% of the total package amount).

  • Each destination is continuously monitored for safety and stability. Our experienced, regularly trained staff are on hand and emergency and safety protocols are in place to protect your group in any eventuality. Once we ensure the entire group is together and safe, we will proceed according to an agreement with the students and university representatives, and either relocate the group or return them home as quickly as possible. Read more about how our safety protocol keeps your group safe here.

    We also hold worldwide liability insurance up to USD $3 million, plus individual medical and health insurance coverage.

  • The ideal group size is 20-30 traveling students with a minimum of 10. This allows for efficient utilization of services (eg: buses) and ensures the trip runs at an affordable price. There is no limit to the maximum number of students; we are happy to accommodate a large group size in any of our global destinations

  • We are happy to assist with individual and group airfare and visas. Our team checks visa requirements for individual travelers and can provide supporting documents, such as proof of accommodation. To secure these documents, the program must be confirmed, and you must provide your full name (as on passport), passport number and date of birth (details are usually obtained from your registration on Travel Zone). We can also use our partner and secure visas for you. This service is possible for an additional fee.

  • We will work closely together to craft a fully-customized itinerary that sets you up with the most engaging speakers and relevant formats for you. From booking hotels to arranging flight transfers, we take care of every detail so you can enjoy a seamless experience wherever you travel.

    Our specialist program team and trusted network of 25,000 speakers, companies and local experts are handpicked to provide business, political and cultural insights and share our high-level of customer care.

  • Generally, yes. However, we recommend discussing this with our program team first as it may differ depending on the destination.

  • Yes, of course. We welcome your ideas for academic and cultural events. Please discuss this with a member of our team. If you provide a specific contact or provide the first introduction via email, we will be happy to discuss reimbursement.

  • Yes, we do! Our all-in-one customized pocket guide is the perfect tool to aid traveling groups throughout their study trip. The app is usually introduced one week before the program starts. We suggest discussing the launch date directly with a member of our team. Find out more about the app, here.